My guest for Ep121 of The Startup Playbook Podcast was Robert Bell, the CEO of 86 400.

Rob has extensive leadership experience in financial services across Australia and Asia Pacific, withseveral senior leadership roles at ANZ including CEO positions at both ANZ Japan and ANZ Fiji.

He is now the CEO of 86 400, Australia’s first smartbank, building a smarter alternative to the Big Four banks.

Since launching a year ago, 86 400 now has more than 225,000 accounts on its platform, has more than $300m in customer deposits and has processed more than $1B in transactions.

We covered a range of topics in this interview including:

• 86 400’s unique approach to crowdsourced product roadmaps
• How to stay close to your customers as you continue to scale
• Their approach to Innovation in digital banking
• Using retention tactics as viral customer acquisition strategies
• & much more

Full interview below!

Show notes:

• John McFarlane (Group CEO at ANZ & Group Chairman of Barclays)
• Cuscal
• Dugald Christie- Johnston (barefoot coach)
• NPS Scores
• AskNicely

Next interview:

Join our next live podcast interview with Leanne Kemp, the Founder & CEO of Everledger and Queensland’s Chief Entrepreneur
Date: 28th July 2020
Time: 8-9am (AEDT)
Registration link: https://tinyurl.com/ep122Everledger

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Credits:

Music: Joakim Karud – Dreams

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